Privacy Policy

Last updated: December 15, 2025

Who we are
This Privacy Policy describes how X-Series Inc. ("X‑Series," "we," "us," or "our") collects, uses, and shares personal information when you visit xseriesusa.com (the "Site"), contact us, or use our products and services.

Contact us
Email: info@xseriesusa.com
Mail: 567 Jetway Dr Dr, Belgrade, Montana 59714, USA

Information we collect

  • Identifiers & contact details (name, email, phone, company, job title)

  • Commercial info (products of interest, quote/demo details)

  • Device/usage data (IP address, pages viewed, timestamps, referring page)

  • Communications (messages you send us, call notes)

Sources: directly from you (forms, emails, calls), and from service providers assisting our operations (hosting, CRM, analytics).

How we use information

  • Respond to inquiries and provide quotes/demos

  • Operate, maintain, and improve the Site

  • Analyze performance

  • Send administrative messages and, where permitted, marketing communications (opt‑out anytime)

  • Comply with legal obligations and enforce our terms

SMS Communications

If you opt in to receive SMS messages from X-Series Inc., we may send text messages related to quotes, order updates, scheduling, customer support, and other transactional or customer care communications. Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@xseriesusa.com or 866-262-9737.

We do not share SMS consent with third parties for their own marketing purposes.

Legal bases (EEA/UK)

We rely on consent (for non‑essential cookies/marketing), performance of a contract (quotes, orders), legitimate interests (B2B marketing, site security), and legal obligations.

Sharing

We share information with:

  • Service providers (hosting, email, CRM, analytics) under contract

  • Business partners assisting with your request

  • Affiliates and advisors

  • Authorities where required by law. We do not sell personal information for money. If we engage in cross‑context behavioral advertising in the future, we will update this Policy and provide opt‑out methods.

International transfers

We may process data in countries with different laws. Where required, we use appropriate safeguards (e.g., SCCs).

Retention

We keep information only as long as needed for the purposes above and to satisfy legal obligations. Typical retention: lead/CRM [3–7 years]; analytics [14–26 months].

Your rights

  • US (state laws): rights to access, delete, correct, and opt out of sale/share/targeted advertising (where applicable).

  • Canada (PIPEDA): access and correction rights.

  • EEA/UK: access, rectification, erasure, restriction, portability, objection; withdraw consent; lodge a complaint.

How to exercise: email info@xseriesusa.com

Security

We use reasonable technical and organizational measures to protect personal information.

Children

Our Site is not directed to children under 16. We do not knowingly collect personal information from children.

Changes

We will update this Policy as our practices evolve. The “Last updated” date will change accordingly.